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What You Need to Know Before You Play

Using royal13 means you accept the terms set out here — covering eligibility, account conduct, payment processing via DANA, OVO, and GoPay, and how disputes are handled. Access to our platform depends on local law and is available only where permitted in your region.

Eligibility by local lawDANA, OVO, GoPay account rulesAccount conduct standardsJurisdiction-dependent accessYour rights and contact paths
royal13 What You Need to Know Before You Play
CONTACT PATHS

Reach Us on Policy or Account Questions

If something in these terms is unclear or you need to raise a legal concern about your account, our support team is the right first step. We handle policy questions, account access disputes, and wallet-related issues including DANA, OVO, and GoPay transaction queries. Reach out before escalating — most issues are resolved at the first contact.

Live Chat Open the chat widget on any page for direct contact with our support team. Available for account, legal, and wallet questions during active hours.
Email Support Send detailed legal or account queries to our support email. Include your account ID and a clear description of the issue for a faster response.
Help Centre The help centre covers common questions on account eligibility, terms updates, and wallet payment rules for DANA, OVO, and GoPay users.
ACCOUNT SECURITY

How We Protect Your Data and Account

Your account data stays with us and is not sold to third parties. We use standard encryption on all connections, and wallet data from DANA, OVO, or GoPay is handled through secure tokenised flows — we do not store your full wallet credentials. Players in Surabaya and elsewhere in Indonesia can request a copy of their stored data or ask us to delete their account by contacting support directly.

Data Retention We keep account and transaction records as required by applicable law. You can request a summary of what we hold by contacting our support team with your account ID.
Cookie Use Our site uses functional and analytics cookies to keep your session active and improve page performance. You can manage cookie preferences through your browser settings at any time.
Account Access Requests To update personal details or request account closure, contact support directly. Wallet-linked changes — such as updating your linked OVO or GoPay number — require identity verification first.
Reporting a Concern If you believe your account has been accessed without permission, contact us immediately via live chat. We will place a temporary hold and walk you through the recovery steps.

Common Questions About Our Terms

These are the questions we get most often about how our legal terms work in practice — covering eligibility, data rights, wallet rules, and how to raise a concern. If your question is not here, our support team can help.

Eligibility depends on local law in your region. Access is available only where permitted. You must be of legal age as defined in your jurisdiction and register with accurate personal details.

No. Your deposit wallet must be registered in your own name. Using a third-party DANA, OVO, or GoPay account violates our terms and may result in your account being suspended.

If access in your region is restricted due to a change in local law, your account access may be adjusted or suspended without prior notice. Contact support for clarification.

Contact our support team directly with your account ID and a written request. We will provide a summary of the data we hold on your account within a reasonable timeframe.

Yes. Submit a deletion request via email or live chat with your account ID. We retain only what is required by applicable law after processing your request.

Contact our support team first before raising a dispute with your wallet provider. We review transaction logs directly and resolve most wallet queries at the first contact.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.