Reference

Terms and Conditions That Apply to Your royal13 Account

Every account on royal13 operates under these terms. Before you deposit via DANA, OVO, or GoPay, or access any game room, read through what applies to your account, what we expect, and what you can expect from us.

Account eligibility by local lawWallet use: DANA, OVO, GoPayIndonesia-region accessAccount security obligationsDispute and closure terms

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HOW WE HANDLE THIS

Account Security, Data and Your Policy Rights

We keep your account data secure and only process information needed to run your account, verify your wallet identity, and process payments via DANA, OVO, or GoPay. You have the right to request what data we hold, ask for corrections, or request account closure at any time through support.

Wallet Verification When you link DANA, OVO, or GoPay, we verify the wallet matches the account holder name. This step protects against unauthorised transactions on your account.

Data Retention We retain account and transaction records as required by applicable rules. You can request a summary of your account activity through the help centre at any time.

Account Closure Rights You may request account closure by contacting support. Any pending wallet balance in your DANA, OVO, or GoPay account is reviewed before final closure is confirmed.

Policy Change Notice We notify you of material changes to these terms via your registered contact before they take effect. Continued account use after the notice period means you accept the updated terms.

What These Terms Actually Cover

royal13 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply from the moment you open an account on royal13. They set out the rules for how your account works, how deposits and withdrawals are processed through DANA, OVO, or GoPay, and how we handle disputes. Access to our platform depends on local law

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and is only available in eligible regions where such activity is permitted. We do not accept accounts opened by anyone who is not eligible under the laws of their location. Any deposit made through your linked wallet — whether DANA, OVO, or GoPay — is bound
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by these terms from the point of confirmation. If you use a shared device in Bandung or anywhere else, your account credentials remain your personal responsibility. We may update these terms; continued use of your account after any update means you accept the revised version. We
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will notify you of material changes through the contact method on your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account under this policy, our support team can clarify. Reach out through the channel that works for you — we handle account and policy questions directly, not through automated replies alone.

Live Chat Open the live chat window from any page on royal13. Ask your terms or account question directly and get a written response you can refer back to.

Email Support Send a detailed message to our support email for policy queries, account disputes, or requests to review a decision made under these terms.

Account Help Centre Log in to your account, go to the help section, and submit a support ticket. Policy-related tickets are routed to our compliance team for a full response.

Common Questions About These Terms

Below are the questions we see most often about how these terms work, what they mean for your account, and what to do if something is unclear.

These terms apply to every account holder on royal13. Access is only available where local law in your region permits it. Opening an account means you confirm you are eligible under the rules that apply to your location.

Yes. We may update these terms and will notify you through your registered contact before changes take effect. If you continue using your account after the notice period, you accept the updated version.

Any deposit confirmed through DANA, OVO, or GoPay is covered by these terms from the moment it clears. Wallet transactions are final once processed, so review your deposit amount before confirming in your wallet app.

We may suspend or close your account if we detect a breach. Pending balances are reviewed before any account action is completed. You can contact support to dispute a decision before closure is finalised.

Submit a request through the account help centre or via our support email. We will confirm what data we hold and correct any inaccurate records after verifying your identity through your registered wallet details.

Raise a dispute through live chat or by submitting a support ticket. Policy-related disputes are reviewed by our compliance team, who will provide a written response to the contact on your account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy AccountRegister InfoAbout Us

Terms and Conditions That Apply to Your royal13 Account

Account Security, Data and Your Policy Rights

How to Reach Us About These Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 Can these terms change after I open my account?

03 How do deposit terms apply to DANA, OVO, and GoPay?

04 What happens if I breach these terms?

05 How do I request my account data or correct it?

06 What if I disagree with a decision made under these terms?

Terms & Conditions

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