Reference

How royal13 Handles Your Personal Information

This Privacy Policy covers every piece of information royal13 collects when you use our platform — from account registration to wallet-linked payment activity via DANA, OVO, and GoPay.

Account data protectionDANA, OVO, GoPay payment data handled securelyYour right to access or delete dataCookie and device activity explainedAvailable where local law permits

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat

Open the chat widget on any page to raise a data query directly. Our support team can confirm what information is held on your account and how to request a correction.

Email Support

Send a written data request to our support email. Include your registered account name and the wallet reference — DANA, OVO, or GoPay — linked to your account so we can locate your records quickly.

Account Settings

Some personal details, like your contact number or linked wallet, can be updated directly inside your account settings page without contacting support. Start there for quick self-service changes.

What Data We Collect and Why

royal13 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, contact details, and the wallet identifiers you register — whether that is a DANA account number, an OVO mobile number, or a GoPay-linked ID. This is necessary to process deposits, verify withdrawals, and match payments to the

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correct account. We also log device type, browser data, and session activity to keep your account secure and detect unauthorised access. Royal13 does not sell your personal data to third parties. Payment transaction records — including amounts and wallet references — are retained for audit and
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fraud-prevention purposes for as long as required under applicable rules. We do not store your full wallet credentials; only the reference information needed to confirm a transfer is recorded. If you access the platform from Bandung or anywhere else in Indonesia, the same data-handling standards apply.
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Data processing under this policy depends on local law and is available only in eligible regions. If you have questions about what we hold on your account, you can reach us through our support channels at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

What We Do to Protect Your Information

Encrypted Data Storage

Account credentials and payment references are stored using SSL encryption. Your DANA, OVO, or GoPay wallet data is never written to plain-text logs or shared with unrelated services.

Cookie and Device Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention Rules

We keep transaction records only as long as required for payment verification and fraud checks. Once a retention period ends, records are deleted or anonymised and cannot be recovered.

Access and Correction Rights

You can request a copy of the personal data we hold on your account, ask us to correct inaccurate entries, or request deletion where local law and our obligations allow it.

Your Privacy Policy Questions

These are the questions we get asked most often about data, account privacy, and your rights on royal13. If you do not find your answer here, contact us via live chat or email.

We collect your name, contact details, and the wallet identifier — DANA number, OVO number, or GoPay ID — you link to your account. Device type and session data are also logged for security purposes.

Only the transaction reference needed to match a payment to your account is stored. We do not retain full wallet credentials or payment PINs at any point during or after a transaction.

Yes. Contact our support team via live chat or email with your registered account name. We will locate your records and send you a summary of the personal data we hold.

Send a deletion request through our support email. We will review it against our retention obligations and confirm which data can be removed and when. Some payment audit records may need to be retained under applicable rules.

We do not sell your data. We may share limited information with payment processors — such as the services behind DANA, OVO, and GoPay — only to complete transactions and verify account ownership.

Some details can be changed directly in your account settings page. For wallet-linked changes — switching from OVO to GoPay, for example — contact support to verify the update before it takes effect.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoRoyal13 Glossary InfoSriwijaya Gold Megaways

How royal13 Handles Your Personal Information

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

What We Do to Protect Your Information

Encrypted Data Storage

Cookie and Device Policy

Data Retention Rules

Access and Correction Rights

Your Privacy Policy Questions

01 What personal data does royal13 collect when I register?

02 Is my DANA, OVO, or GoPay payment data stored?

03 Can I request a copy of the data held on my account?

04 How do I ask royal13 to delete my personal data?

05 Does royal13 share my data with third parties?

06 How can I update my contact details or linked wallet?

Privacy Policy

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